A personal approach

November 08, 2017

Girgarre dairy farmer Spencer Rendell is glad G-MW has customer relationship consultants.

The old saying goes ‘if you want something done properly, you do it yourself’.

But for Girgarre dairy farmer Spencer Rendell, it’s ‘if you want something done properly, then call Mark’.

Mark Halden is one of Goulburn-Murray Water’s customer relationship consultants, or CRCs.

‘‘We’ve had Mark on board for about three-and-a-half years, he is our first port of call for G-MW matters,’’ Mr Rendell said.

‘‘If Mark is looking after something for us, we know he will get the job done.’’

Mr Rendell and his father Geoff run up to 1500 cows across 12 farms and grow maize.

Their properties run across two of G-MW’s irrigation districts and involve an extensive number of service points and licences.

‘‘We’d been into the G-MW office a few times but it wasn’t until we came across Mark and got that one-on-one help that we got things sorted out and everything amalgamated under the one ABA (Allocation Bank Account),’’ Mr Rendell said.

‘‘If it wasn’t for having that personal approach to our needs we would have a lot of problems.’’

Mr Rendell is from New Zealand and has been farming in Australia for 17 years.

He said water became a lot more complex through unbundling in 2007 and meant in addition to managing a large farming business, he had to understand the rule changes around water entitlements, delivery shares, carryover and trading.

‘‘The system really is confusing and we have been farming a long time and are big water users,’’ he said.

‘‘It can be really frustrating when you’ve got complex and very localised issues to sort out and for us we needed that extra service.

‘‘When Mark came out we could talk about our issues and what we wanted to do.

‘‘He could see the farms and over time he built that relationship with us where it came down to trust too.’’

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